Effective Date: August 25, 2026

At Blossom Orthodontics, we value convenient, timely, and compliant communication with our patients, parents, legal guardians, and families. These SMS/Text Messaging Terms of Service and Consent Disclosure (“Messaging Terms”) explain how our text messaging program works; the types of messages we may send; how consent, opt-outs, privacy, and security are handled; and the terms that apply when you choose to receive text messages from us.

1. SMS Messaging Program

By opting in to receive SMS/text messages from Blossom Orthodontics (“Blossom Orthodontics,” “we,” “us,” or “our”), you consent to receive text messages from us at the mobile number you provide. Consent may be provided in writing, electronically, through an online form, by checking an opt-in box, by signing an intake or consent form, or by otherwise giving us your mobile number in a context that reasonably indicates you agree to receive text communications from us.

Depending on your relationship with our practice and your communication preferences, operational or administrative messages may include:

• Appointment reminders and confirmations
• Appointment scheduling and related communications
• Schedule changes, office closures, and practice updates
• Responses to inquiries and general two-way communication
• Treatment-related administrative communications
• Billing or account-related administrative communications
• Preventive orthodontic or oral health reminders
• Educational information about orthodontic care

Promotional or marketing messages regarding Blossom Orthodontics, including services, consultations, events, special offers, and other practice promotions, will only be sent if you separately opt in to receive promotional or marketing text messages. Consent to receive promotional or marketing messages is optional, may be revoked at any time, and is not required to receive orthodontic treatment or other services from Blossom Orthodontics.

Separate Consent for Marketing Messages. If you choose to receive promotional or marketing text messages, you agree that Blossom Orthodontics may send recurring promotional messages to the mobile number you provide. Your consent to receive marketing messages is not a condition of receiving treatment, purchasing services, or otherwise doing business with Blossom Orthodontics.

2. Message Frequency and Charges

Message frequency varies depending on your appointments, treatment status, account activity, communication preferences, and the types of messages for which you have opted in. Marketing messages, if any, may be recurring.

Message and data rates may apply based on your mobile carrier and mobile service plan.

Blossom Orthodontics is not responsible for any charges imposed by your mobile carrier or other service provider.

3. Two-Way Communication

Our messaging program may support two-way communication. Text messaging is intended only for routine, non-emergency administrative communication. You may receive responses to messages you send to Blossom Orthodontics, as well as messages initiated by our practice. To help protect your privacy, please do not send sensitive clinical information, photographs, payment card information, Social Security numbers, or urgent medical or dental concerns by standard text message unless we specifically direct you to use a secure method.

4. Opting Out and Getting Help

To stop receiving SMS/text messages, reply STOP.

For help or assistance with the messaging program, reply HELP to any message.

After you send an opt-out request, you may receive one additional message confirming that you have been unsubscribed or asking you to clarify which category of messages you no longer wish to receive if you have consented to more than one category of messages. After that confirmation or clarification process, Blossom Orthodontics will stop sending messages to the extent required by applicable law unless you opt in again or otherwise request to receive messages.

You may also contact our office directly to update your communication preferences. We will maintain reasonable records of text-message consents, opt-outs, and related communication preferences to help document compliance.

5. Privacy and Security

Your information will be handled in accordance with our Privacy Policy and applicable federal and state privacy laws, including HIPAA to the extent applicable to protected health information.

Privacy Policy: https://www.blossomorthodonticsva.com/privacy-policy

Please be aware that standard SMS/text messaging is not necessarily encrypted and may involve privacy and security risks. By choosing to communicate with Blossom Orthodontics by text message, you acknowledge and accept these risks and authorize us to communicate with you by text message for the categories of messages for which you have consented. We will use reasonable safeguards and will endeavor to limit the amount of sensitive health information included in standard text messages.

6. Mobile Number and Consent

By opting in to receive text messages, you represent that you are the owner or authorized user of the mobile phone number provided to Blossom Orthodontics and that you have authority to consent to messages being sent to that number.

If your mobile phone number changes, please notify Blossom Orthodontics so that we can update your communication preferences.

Your consent to receive SMS/text messages is not a condition of receiving orthodontic treatment or other services from Blossom Orthodontics. You may receive treatment even if you do not consent to text messaging, and you may revoke your text-message consent at any time.

Parents, Guardians, and Minors. Because Blossom Orthodontics provides orthodontic care to minors, a parent, legal guardian, or other authorized representative who provides a mobile number or opts in to messaging represents that he or she has authority to consent to communications concerning the patient. Blossom Orthodontics may rely on that representation unless and until we receive updated instructions.

7. Message Delivery and Carrier Liability

Blossom Orthodontics and its messaging service providers are not responsible for messages that are delayed, not delivered, delivered to an incorrect recipient, or otherwise affected by circumstances outside our reasonable control.

We are not responsible for charges, errors, delays, or failures in SMS delivery caused by your mobile carrier, telecommunications provider, or other third-party service provider.

Carriers are not liable for any delayed or undelivered messages.

8. No Emergency Communication

SMS/text messaging is intended for routine communication and is not continuously monitored.

Do not use text messaging to report a medical or dental emergency or other urgent concern. If you are experiencing an emergency, call 911 or seek appropriate emergency medical care.

9. Changes to These Terms

Blossom Orthodontics may modify or update these Messaging Terms from time to time. Any changes will be posted on our website with an updated effective date.

Your continued participation in the SMS/text messaging program after updated terms are posted constitutes acceptance of the revised terms, except to the extent additional consent is required by applicable law for a new category of messages or a material change in the scope of messaging.

10. Contact Us

If you have questions about our SMS/text messaging program, would like to update your communication preferences, or wish to exercise any applicable privacy rights, please contact us:

Blossom Orthodontics
24585 Stone Carver Drive Ste 250
Aldie, VA 20105
Phone: (703) 423-0288
Email: hello@blossomorthodonticsva.com

By opting in to receive text messages from Blossom Orthodontics, you acknowledge that you have read and agree to these SMS/Text Messaging Terms of Service.